What is your approximate support response time?

For Email based support, within 4 to 6 hours of the request during normal business hours from 9am - 6pm EST except on Friday and public Holidays. Requests received after hours will be responded to the next business day.

For extended support customers, the response time is dictated in the support contract and includes after hours support, and may include 24/7 support depending on the support contract.


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