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You can change it at any time. Ensure you update / re-issue your licensed details in the...
Can I get a refund for my purchase?Yes, If you are not satisfied with an item that you have purchased, you may return the item...
Can I have an additional license key for our test server before going live?Yes. We understand the staging process involved when developing a website for a client or on...
Can I remove the "Powered by Eicra.com" notice?If you wish to remove the "powered by" link from one installation of Eicra's product you should...
Can I suggest new features?Absolutely, We love customer input, ideas, and suggestions. You can submit at...
Can I use a license on more than one website?Your purchase of a license grants you the right to make use of a single instance of the software....
Can multiple domains or subdomains be used with a single license?Yes, as long as the domains or subdomains all resolve to the same installation, all of the...
Can you customize this product for me?Unfortunately we do not provide custom development services. We believe that we have become one...
Can you install this product for me ?Our Script installation wizard gets you up and running quickly through step by step...
Do I need a dedicated server to run this?Not at all. Out software does not require a dedicated server, and shared hosting environments...
Do I need root access to install this?No, you do not need root access to install our products, just FTP and MySQL access is enough.
Do you have any additional methods of payment besides credit card or PayPal?We accept both check and direct wire transfers. For more information regarding these forms of...
Do you offer support outside of your normal support coverage?Yes, for customers with extended support contracts 24/7 support is available. Please contact...
Does the Script license cover subdomains of a domain?Yes. For example, a domain license purchased for example.com would apply to www.example.com,...
Does this product require users to download a browser plug-in?NO browser plug-in is require.
How can I pay? What methods of payment do you accept ?The best way to order is via credit-card. We accept all of the major credit cards: Credit...
How do I receive the product after my purchase?Upon purchase, you will receive an instant notification via email with the download details of...
How do I receive the product after my purchase?Your software license will be e-mailed to you as soon as your purchase / payment has been...
How do I recover my account?If you've forgotten the password to your client account, you should start by using the "Forgot...
How long does it takes for license approvals after payment ?All orders are reviewed by hand for fraud prevention reasons. License approval can only take...
How often are product updates released?Product updates (which include bug fixes) are generally released every 5-8 weeks. Product...
Is PHP source files are open for customization ?Yes, it’s Open Source but not fully. In other word almost 80% PHP source are open except few...
Is the license a life time license? Do I have to pay any additional fees?The license you purchase is a lifetime license, and you do NOT need to pay license fees at any...
Is the license a life time license? Do I have to pay any additional fees?The license you purchase is a lifetime license, and you do NOT need to pay license fees at any...
Is the software is open source ?Yes, it’s Open Source but not fully. In other word almost 80% PHP source are open except few...
Is there a time-limited or other type of trial I can download?Due to the nature of the product, we cannot offer trial versions. We do however have an online...
Is this installed on my web server?Yes, Eicra's products are installed directly on your web server, which means no monthly fees and...
What are your normal support hours?Standard Support is available from 08:00 AM to 08:00 PM, (GMT +6) BST Time, excluding company...
Which WYSIWYG HTML editor does this product use?We use TinyMCE by Moxicode. It's a great open source WYSIWYG HTML editor which is extremely...
