What are your normal support hours?

Standard Support is available from 08:00 AM to 08:00 PM, (GMT +6) BST Time, excluding company holidays and Friday.  Support requests received after hours or on holidays will be addressed during the next business day.

Extended support contract holders are still covered during the holidays.


  • 31 brukere syntes dette svaret var til hjelp
Var dette svaret til hjelp?

Relaterte artikler

Which are the modules that sources are not open?

There are very few in numbers.  For 2.10.x series, only licensing, administration and portfolios...

What type of Multi-language do you support?

We do support Multi language but English is defaulted. You can change the language for...

How long the license will be valid ?

We issue license for left long. You do not have to renew it at all.  Our support is available...

Can I get a refund for my purchase?

Yes, If you are not satisfied with an item that you have purchased, you may return the item...

Can I remove the "Powered by Eicra Soft Ltd" brand text?

Yes, as long as you have the Branding Removal; which costs $99 in addition to the script. Note...