What is your approximate support response time?

For Email based support, within 4 to 6 hours of the request during normal business hours from 9am - 6pm EST except on Friday and public Holidays. Requests received after hours will be responded to the next business day.

For extended support customers, the response time is dictated in the support contract and includes after hours support, and may include 24/7 support depending on the support contract.


  • 225 أعضاء وجدوا هذه المقالة مفيدة
هل كانت المقالة مفيدة ؟

مقالات مشابهة

Which are the modules that sources are not open?

There are very few in numbers.  For 2.10.x series, only licensing, administration and portfolios...

What type of Multi-language do you support?

We do support Multi language but English is defaulted. You can change the language for...

How long the license will be valid ?

We issue license for left long. You do not have to renew it at all.  Our support is available...

Can I remove the "Powered by Eicra Soft Ltd" brand text?

Yes, as long as you have the Branding Removal; which costs $99 in addition to the script. Note...

I don't know anything about programming, can I still run your application?

Definitely! Our vision is to create the most effective and easy user interface script that...