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When you join our affiliate program, you will be supplied with a range of banners and...
Do you offer phone support?Our support is only offered through a ticket based system at this time. We've found this method...
Do you offer support outside of your normal support coverage?Yes, for customers with extended support contracts 24/7 support is available. Please contact...
How is your Professional Installation service ?If you ordered installation service, you will receive a confirmation message via E-mail when your...
How long does it takes for license approvals after payment ?All orders are reviewed by hand for fraud prevention reasons. License approval can only take...
I’ve downloaded the product, but the source code is encrypted why ?There are very few in numbers. For 2.10.x series, only licensing, administration and portfolios...
What are your normal support hours?Standard Support is available from 08:00 AM to 08:00 PM, (GMT +6) BST Time, excluding company...
What is your Privacy Policy ?Our Commitment To PrivacyYour privacy is important to us. To better protect your privacy we...
What is your TOS ?Visit http://www.eicra.com/terms-of-use.php to find Eicra product TOS .
What is your approximate support response time?For Email based support, within 4 to 6 hours of the request during normal business hours from...