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Am I allowed to change the URL where my forum is installed ?
You can change it at any time. Ensure you update / re-issue your licensed details in the...
Views: 146
Can I get a refund for my purchase?
Yes, If you are not satisfied with an item that you have purchased, you may return the item...
Views: 289
Can I have an additional license key for our test server before going live?
Yes. We understand the staging process involved when developing a website for a client or on...
Views: 112
Can I remove the "Powered by Eicra.com" notice?
If you wish to remove the "powered by" link from one installation of Eicra's product you should...
Views: 185
Can I suggest new features?
Absolutely, We love customer input, ideas, and suggestions.
You can submit at...
Views: 106
Can I use a license on more than one website?
Your purchase of a license grants you the right to make use of a single instance of the software....
Views: 124
Can multiple domains or subdomains be used with a single license?
Yes, as long as the domains or subdomains all resolve to the same installation, all of the...
Views: 118
Can you customize this product for me?
Unfortunately we do not provide custom development services. We believe that we have become one...
Views: 154
Can you install this product for me ?
Our Script installation wizard gets you up and running quickly through step by step...
Views: 154
Do I need a dedicated server to run this?
Not at all. Out software does not require a dedicated server, and shared hosting environments...
Views: 143
Do I need root access to install this?
No, you do not need root access to install our products, just FTP and MySQL access is enough.
Views: 117
Do you have any additional methods of payment besides credit card or PayPal?
We accept both check and direct wire transfers. For more information regarding these forms of...
Views: 119
Do you offer support outside of your normal support coverage?
Yes, for customers with extended support contracts 24/7 support is available. Please contact...
Views: 24
Does the Script license cover subdomains of a domain?
Yes. For example, a domain license purchased for example.com would apply...
Views: 128
How can I pay? What methods of payment do you accept ?
The best way to order is via credit-card. We accept all of the major credit cards:
Credit...
Views: 116
How do I receive the product after my purchase?
Your software license will be e-mailed to you as soon as your purchase / payment has been...
Views: 109
How do I receive the product after my purchase?
Upon purchase, you will receive an instant notification via email with the download details of...
Views: 118
How long does it takes for license approvals after payment ?
All orders are reviewed by hand for fraud prevention reasons. License approval can only take...
Views: 95
How often are product updates released?
Product updates (which include bug fixes) are generally released every 5-8 weeks. Product...
Views: 106
Is PHP source are encoded? Can I get the source?
The entire web application is developed under PHP MY-SQL platform using ZEND framework. The...
Views: 169
Is the license a life time license? Do I have to pay any additional fees?
The license you purchase is a lifetime license, and you do NOT need to pay license fees at any...
Views: 127
Is the license a life time license? Do I have to pay any additional fees?
The license you purchase is a lifetime license, and you do NOT need to pay license fees at any...
Views: 101
Is the software encoded?
Yes. The software is compiled with Ioncube and optimized for enhanced performance. Ioncube...
Views: 122
Is there a time-limited or other type of trial I can download?
Due to the nature of the product, we cannot offer trial versions. We do however have an online...
Views: 131
Is this installed on my web server?
Yes, Eicra's products are installed directly on your web server, which means no monthly fees and...
Views: 132
What are your normal support hours?
Standard Support is available from 08:00 AM to 08:00 PM, (GMT +6) BST Time, excluding company...
Views: 26
Which WYSIWYG HTML editor does this product use?
We use TinyMCE by Moxicode. It's a great open source WYSIWYG HTML editor which is extremely...
Views: 117
